Privacy Policy

Last updated: March 1, 2026

1. General Provisions

This Privacy Policy defines the procedures for collecting, storing, processing, and using personal data of users of the Vision X platform (hereinafter referred to as the "Platform"). By using the Platform, you agree to the terms of this Policy.

The Platform Administration is committed to protecting the confidential information provided by users in accordance with applicable law. This policy applies to all services, features, games, and communications offered through our Platform.

We recognize the importance of privacy and are dedicated to being transparent about how we collect, use, and share your information. This policy is designed to help you understand what data we collect, why we collect it, and how you can manage your information.

2. Collection of Personal Data

We may collect the following categories of personal data:

  1. Registration data: username, email address, password (in encrypted form), date of birth, country of residence.
  2. Financial data: transaction information, payment methods, deposit and withdrawal history, wallet addresses, bank card details (last 4 digits only).
  3. Technical data: IP address, browser type and version, operating system, device type, screen resolution, access time, referring URLs.
  4. Usage data: game history, betting statistics, platform activity, session duration, feature usage patterns, chat messages.
  5. Verification data: identity documents (passport, driver's license), proof of address, selfie verification photos.
  6. Communication data: support tickets, chat logs, email correspondence, feedback submissions.
  7. Preference data: language settings, notification preferences, display settings, favorite games.

3. Methods of Data Collection

We collect personal data through the following methods:

  1. Direct collection: information you provide during registration, account settings, verification processes, or when contacting support.
  2. Automated collection: data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you use the Platform.
  3. Third-party sources: information received from payment processors, identity verification services, and fraud prevention partners.
  4. Device information: hardware model, operating system version, unique device identifiers, and mobile network information collected from your device.

4. Use of Data

Collected data is used for the following purposes:

  1. Creating and managing user accounts, including authentication and authorization.
  2. Processing financial operations (deposits, withdrawals, transfers between users).
  3. Ensuring account security, fraud prevention, and detection of suspicious activity.
  4. Improving service quality and personalizing user experience across the Platform.
  5. Providing technical support and resolving user inquiries efficiently.
  6. Awarding bonuses, processing promotions, and managing the loyalty program.
  7. Sending notifications about important changes to the Platform, including updates to terms and policies.
  8. Complying with legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
  9. Conducting analytics and research to improve our services, develop new features, and optimize Platform performance.
  10. Preventing abuse of the Platform, including detection of multi-accounting, bot usage, and exploitation of game mechanics.
  11. Facilitating tournaments, competitions, and community events.
  12. Generating anonymized, aggregated statistics for internal reporting and business development purposes.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

  1. Contractual necessity: processing required to perform our contract with you (providing Platform services, managing your account, processing transactions).
  2. Consent: where you have given clear consent for us to process your personal data for specific purposes (marketing communications, optional analytics).
  3. Legitimate interests: processing necessary for our legitimate business interests (fraud prevention, security, service improvement), provided these are not overridden by your rights.
  4. Legal obligation: processing necessary to comply with legal requirements (AML regulations, tax reporting, law enforcement requests).

6. Data Storage and Protection

All personal data is stored on secure servers using 256-bit AES encryption at rest and TLS 1.3 encryption in transit. We employ modern technical and organizational measures to protect data from unauthorized access, loss, alteration, or disclosure.

User passwords are stored exclusively in hashed form using the bcrypt algorithm with adaptive cost factor. Access to personal data is restricted and granted only to authorized personnel who require it for their job functions.

We maintain comprehensive security measures including: regular security audits and penetration testing, intrusion detection and prevention systems, firewall protection, secure development practices, employee security training, and incident response procedures.

Personal data is retained for the duration of your account's existence and for a period of up to 5 years after account closure, unless a longer retention period is required by applicable law. Financial transaction records may be retained for up to 7 years for tax and regulatory compliance purposes.

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  1. Payment processors: to facilitate deposits, withdrawals, and other financial transactions on the Platform.
  2. Identity verification providers: to perform KYC checks and verify user identity as required by regulations.
  3. Cloud service providers: for data hosting, storage, and infrastructure services, subject to strict data processing agreements.
  4. Analytics providers: to help us understand Platform usage patterns and improve our services (data is anonymized where possible).
  5. Law enforcement: when required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights or the safety of users.
  6. Professional advisors: including lawyers, auditors, and consultants who need access to personal data to provide their services.

We do not sell your personal data to third parties. We do not share your personal data with third parties for their own marketing purposes without your explicit consent.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.

We take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it, consistent with the standards set forth in this Privacy Policy.

9. User Rights

Every user has the right to:

  1. Right of access: receive information about their personal data processed by the Platform, including copies of data held.
  2. Right to rectification: request correction of inaccurate or incomplete personal data.
  3. Right to erasure: request deletion of personal data (subject to legal restrictions and legitimate retention needs).
  4. Right to restrict processing: request limitation of processing of your personal data in certain circumstances.
  5. Right to data portability: receive a copy of your data in a structured, commonly used, machine-readable format.
  6. Right to object: object to processing of your personal data based on legitimate interests or for direct marketing purposes.
  7. Right to withdraw consent: withdraw previously given consent at any time, without affecting the lawfulness of processing before withdrawal.
  8. Right to lodge a complaint: file a complaint with a data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. In certain circumstances, we may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to ensure proper service operation, user authentication, saving settings, and analyzing Platform usage. We use the following types of cookies:

  1. Essential cookies: required for the Platform to function properly, including session management, authentication, and security features.
  2. Functional cookies: used to remember your preferences and settings, such as language, theme, and display options.
  3. Analytics cookies: help us understand how users interact with the Platform, which pages are most visited, and how we can improve the user experience.
  4. Performance cookies: used to monitor Platform performance, identify errors, and optimize loading times.

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is sent. Please note that disabling essential cookies may significantly limit Platform functionality.

11. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a user is under 18 years of age, we will take steps to delete their account and all associated personal data immediately.

If you are a parent or guardian and believe your child has provided personal data to our Platform, please contact us so we can take appropriate action.

12. Automated Decision-Making

We may use automated systems and algorithms for the following purposes:

  1. Fraud detection and prevention, including analysis of transaction patterns and user behavior.
  2. Risk assessment for financial operations, including deposit and withdrawal limits.
  3. Game fairness verification through our Provably Fair system.
  4. Personalization of promotions and bonus offers based on user activity and preferences.

You have the right to request human review of any automated decision that significantly affects you. Contact our support team to request such a review.

13. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before providing them with your personal data.

14. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

Our notification will include: the nature of the personal data breach, likely consequences, measures taken or proposed to address the breach, and contact details for obtaining further information.

15. Policy Changes

The Administration reserves the right to amend this Privacy Policy at any time. The current version is always available on this page with the "Last updated" date reflecting the most recent revision. For significant changes, we will notify users via email, Platform notification, or a prominent notice on our website at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should discontinue use of the Platform and contact us to request deletion of your account.

Contact

For questions related to personal data processing, privacy concerns, or to exercise your data rights, please contact our Data Protection team: privacy@visionx.games

General support inquiries: support@visionx.games