Last updated: November 1, 2025
These terms and conditions ("Terms and Conditions") govern your access to and use of our website, https://app.visionx.games/ including mobile web, mobile applications and products and services offered by us from time to time through the website ("Website"). By accessing and using the Website (including opening an account with us), you agree to be bound by these Terms and Conditions. Please read these terms and conditions carefully before using the Website, as they form a legally binding contract between you and us. If you do not agree to be bound by these Terms and Conditions, please do not use the Website or our Services.
2.1 These Terms and Conditions include and incorporate the following additional terms:
The above terms constitute the entire agreement between the parties and supersede all previous agreements.
2.2 The Website is operated by visionx.games (hereinafter "we" or "us").
3.1 In order to make a deposit and place a bet or wager using the Website, you will need to open an account with us on the Website ("Account"). When registering an Account, you will be required to provide certain personal information, including your name, date of birth, address, telephone number and email address. All information supplied by you must be accurate and complete. You must keep your registration and Account details up-to-date. If any of your Account details change you should notify us immediately by contacting our Customer Services team (our contact details can be found here: support@visionx.games).
3.2 You may only open one Account on the Website. Duplicate accounts are prohibited and will be closed and Withdrawable Funds (as defined in section 3.16 below), if any, returned. We do not operate a credit facility, and you may only place a bet or wager with funds held in your Account.
3.3 When you open an Account, you will be required to choose a unique username and password. You must keep your username and password secure and confidential and not share it with anyone else. You must not allow any other person to use your Account. You accept that any actions taken using your Account will be considered to have been taken by you and any bets or wagers placed using your Account will be considered valid. If you have reason to believe that someone else is aware of your password, please contact our Customer Services team immediately (our contact details can be found here: support@visionx.games).
3.4 You must not open an Account or use the Website (including any of the products or services offered via the Website) if you are located in a jurisdiction in which placing a bet or wager using the Website is unlawful or contrary to any applicable regulation. You are responsible for determining whether your use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.
3.5 Any bet or wager placed via your Account must be for your own benefit and not for the benefit of any third party. Provided that we have been correctly supplied with the Account information requested, we are entitled to assume that deposits and any bets are made by you.
3.6 You are not permitted to register an Account or place a bet or wager via the Website if you are under 18 years of age. You will not be able to make a deposit until we have verified that you are 18 years of age or over.
3.7 We reserve the right to refuse to open an Account for any reason, including failure to meet our age or identity verification checks.
3.8 It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. In order to achieve this we may request information to verify your identity and the source of the funds you use to bet with.
3.9 Your full name, date of birth and address must be successfully verified prior to being able to make a deposit. Verification must be fully completed prior to making a withdrawal. In certain circumstances we may need to ask for your assistance to be able to confirm your identity and show that you have sufficient funds to support your gambling activity. Where such information is required, your Account may be subject to certain restrictions until you have provided the requested information and documentation in order to satisfy these checks.
3.10 We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in our Privacy Policy.
3.11 To place a bet or wager for money using the Website, you need to deposit funds. You promise and represent to us that:
3.12 You agree that any financial transactions (e.g. deposits, withdrawals) on your Account will be handled by us directly or through a third-party payment processing company ("Payment Provider"). Financial transactions may appear on your card statement as "BRIDGETECH". Payment agent company for some payments is Bridge Technologies (Cyprus) Limited with registered address at Aigyptou 12, Nicosia, 1097 Cyprus, company registration number HE 440867.
3.13 Once your Account has been opened, you will be able to credit funds to it by requesting an electronic transfer of funds using any of the means set out on the Website. Only when your deposits are reconciled and cleared by the relevant Payment Provider will your Account be credited with the funds.
3.14 Unless specifically authorised by us in writing, the limits on deposits into, and withdrawals from, your Account are: Minimum Single Deposit: £10/€10, Maximum Single Deposit: £1,000/€1,000, Minimum Single Withdrawal: £5/€5, Maximum Single Withdrawal: £50,000/€50,000. If you wish to withdraw an amount less than the Minimum Single Withdrawal, contact finance@visionx.games. A fee may apply. The number of withdrawals is not limited.
3.15 You must notify us if any sum is incorrectly credited to your Account. We are entitled to reverse such credits and/or recover such sums from you if you have withdrawn them.
3.16 You may withdraw any Withdrawable Funds in your Account at any time by submitting a withdrawal request. "Withdrawable Funds" means the total funds in your Account (including all unspent deposits and winnings from wagers made with your deposits) excluding any funds that are subject to a restriction (including wagering requirements or other promotional play restrictions).
3.17 On receipt of a withdrawal request from you, we will return the relevant funds to you (less a processing fee if applicable) using the payment method with which those funds were originally deposited (unless we agree otherwise).
3.18 If relevant in your jurisdiction, it is your responsibility to account to the relevant tax authorities for any winnings you receive via your Account. We are not liable to account to any tax authority for any of your personal taxes.
3.19 We reserve the right to refuse any bet or wager, or part of a bet or wager, at our sole discretion. All bets and wagers accepted by us are subject to these Terms and Conditions and any applicable Rules. A bet or wager is not accepted until we have confirmed acceptance. Where a bet or wager is accepted by us, your Account balance will be adjusted accordingly.
3.20 Bets and wagers may only be placed online via the Website. We do not accept bets or wagers placed by telephone, email, letter, or any other means of communication.
3.21 We may monitor and review any activity on your Account for the purposes of ensuring compliance with these Terms and Conditions, preventing fraud and money laundering, and for regulatory compliance purposes. We reserve the right to void or reverse any transaction that we reasonably believe has been placed in breach of these Terms and Conditions.
3.22 Customer funds are held in accounts segregated from the company's own operating accounts. In the event of insolvency, customer funds will be protected and returned to customers in priority to other creditors.
3.23 We take all reasonable steps to ensure the security of your funds whilst they are held in your Account. However, in certain circumstances (such as insolvency of a Payment Provider), we may not be able to guarantee the full return of funds.
3.24 If you have not placed a bet or wager, made a deposit or withdrawal, or logged into your Account for a period of 12 consecutive months, your Account will be deemed inactive. We will charge a monthly administration fee of £5 or 5% of the balance (whichever is greater) until the Account balance reaches zero or the Account is reactivated by you.
3.25 You may close your Account at any time by contacting our Customer Services team. Upon closure, any Withdrawable Funds remaining in your Account will be returned to you, subject to completion of any applicable verification checks and deduction of any sums owed to us.
3.26 We reserve the right to close your Account at any time, for any reason, at our sole discretion. If we close your Account, any Withdrawable Funds remaining in your Account will be returned to you, except where we are entitled to withhold funds under these Terms and Conditions or as required by law.
3.27 Upon Account closure, any pending bets or wagers will be settled in the normal course and any resulting winnings credited to your Account before the Withdrawable Funds are returned to you.
3.28 We reserve the right to correct any obvious errors or omissions in the odds, lines, handicaps, totals, or other terms of a bet or wager, whether caused by human error, system malfunction, or otherwise. In such circumstances, we may void the affected bet or wager or resettle it at the correct terms.
3.29 If an error results in a payment being made to your Account to which you are not entitled, you must notify us immediately and return the funds. We are entitled to recover any erroneously credited sums from your Account or by deducting such sums from future winnings.
3.30 We are not liable for any losses arising from errors in information supplied by third-party data providers, including but not limited to scores, results, and statistics.
3.31 In the event of a system malfunction that results in the incorrect display of game outcomes, odds, or balances, we reserve the right to void all affected transactions and restore Account balances to their pre-malfunction state.
3.32 We will not be held responsible for any typographical, technical, or other errors in the information published on the Website.
3.33 We take a zero-tolerance approach to cheating, collusion, fraud, and criminal activity. If we have reasonable grounds to believe that you have engaged in or attempted to engage in any such activity, we may immediately suspend or close your Account, withhold any funds in your Account, and report you to the relevant authorities.
3.34 Without limitation, the following activities are considered cheating, collusion, fraud, or criminal activity: using any form of artificial intelligence, bot, or automated device or tool to interact with or place bets on the Website; colluding with other players to manipulate game outcomes; using stolen payment methods or other fraudulent means to deposit funds; exploiting any bug, glitch, or error in the Website software; and engaging in money laundering, terrorist financing, or any other criminal activity.
3.35 We reserve the right to share information with other operators, regulatory bodies, and law enforcement agencies in relation to any suspected cheating, collusion, fraud, or criminal activity.
3.36 If your Account is closed due to suspected cheating, collusion, fraud, or criminal activity, we will withhold any funds in your Account pending the outcome of any investigation. If the investigation confirms the suspected activity, any funds in your Account will be forfeited.
3.37 We may employ third-party fraud detection services and tools to monitor and detect suspicious activity on the Website. You consent to such monitoring and to the sharing of your Account information with such third-party services.
3.38 Residents of Japan are prohibited from accessing and using the Website. If we determine that you are located in or a resident of Japan, your Account will be immediately suspended and any funds in your Account may be withheld pending investigation.
4.1 You must only use the Website for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Website.
4.2 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
4.3 You must not use the Website in any way that could damage, disable, overburden, or impair the Website, or interfere with any other party's use and enjoyment of the Website. You must not use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission.
4.4 We reserve the right to suspend or restrict access to the Website, or parts of the Website, at any time, for any reason, without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.
4.5 The Website is provided for use by individuals aged 18 years or over. We may require you to provide proof of age before allowing you to access certain areas of the Website or use certain services or products.
5.1 We are committed to promoting responsible gambling. We provide a number of tools and features to help you manage your gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. These tools can be accessed through your Account settings or by contacting our Customer Services team.
5.2 If you are concerned about your gambling, or the gambling of someone close to you, we encourage you to seek advice from one of the following organizations:
5.3 We may, at our sole discretion, impose limits or restrictions on your Account or close your Account if we reasonably believe that you are at risk of problem gambling. We may also refuse to accept any bet or wager if we believe it is in your best interest to do so.
6.1 The Website and all content, materials, information, software, products, and services provided on or through the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, are the property of visionx.games or its licensors and are protected by applicable intellectual property laws.
6.2 You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website without our prior written consent, except as may be permitted by applicable law. Any unauthorized use of the content may violate copyright, trademark, and other applicable laws.
7.1 The Website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, products, or services included on or otherwise made available to you through the Website.
7.2 To the fullest extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Website, its servers, or email sent from us are free of viruses or other harmful components.
7.3 We will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
7.4 Our total aggregate liability to you in connection with any claim arising from or relating to the Website or these Terms and Conditions shall not exceed the lesser of: (a) the total amount of funds deposited by you in the 12 months preceding the claim; or (b) £10,000/€10,000.
7.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
We are committed to protecting and respecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate. Please refer to our Privacy Policy for full details of how we handle your personal data.
If you have a complaint or dispute relating to the Services, please contact our Customer Support Team in the first instance. We aim to resolve all issues promptly, fairly, and transparently, and to settle the majority of complaints at this stage.
If your matter is not resolved through Customer Support, you may submit a formal complaint to our Complaints Team. To do so, you must complete the official Vision X Complaint Form, which is available in two ways:
To enable us to investigate your complaint, the form requires the following minimum information:
Complaints should be submitted within six (6) months of the date of the incident or the settlement of the bet or transaction giving rise to the complaint. Complaints submitted outside this period may be considered inadmissible, unless applicable law or regulatory obligations require otherwise.
On receipt of a formal complaint, you will be issued with a unique complaint reference number.
Vision X is committed to the following service standards for the handling of all formal complaints:
If your complaint is not resolved to your satisfaction through our internal complaints procedure under Clauses 9.1 to 9.3, or if you have not received a final response within the timeframes set out above, you have the right to escalate your complaint to our independent Alternative Dispute Resolution (ADR) provider, free of charge.
visionx.games has engaged Resolvo as its Alternative Dispute Resolution provider, as required. Resolvo is independent from Vision X and its decisions on disputes are reached impartially.
To lodge a dispute with Resolvo, the player must submit the following information via Resolvo's online form at www.resolvocuracao.com:
Further information on the alternative dispute resolution procedure, including the procedural rules followed by Resolvo, is available at www.resolvocuracao.com or by writing to info@resolvocuracao.com.
Nothing in this Clause restricts your right to seek any other remedy available to you under applicable law.
10.1 We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on the Website and, where we consider it appropriate, notified to you by email. It is your responsibility to check the Terms and Conditions regularly for any changes.
10.2 Your continued use of the Website after any changes to these Terms and Conditions have been published will constitute your acceptance of the revised Terms and Conditions. If you do not agree with the revised Terms and Conditions, you should stop using the Website and close your Account.
11.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of Curaçao.
11.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
11.3 Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.
11.4 These Terms and Conditions, together with our Privacy Policy and any applicable Rules and Promotional Terms, constitute the entire agreement between you and us in relation to your use of the Website and supersede all previous agreements in respect of your use of the Website.
11.5 Nothing in these Terms and Conditions shall create or confer any rights or other benefits in favour of any third party.
The following territories are restricted from accessing and using the Website. Residents of, and persons located in, the following jurisdictions are not permitted to open an Account or use any of the services offered through the Website:
Afghanistan, Algeria, Angola, Australia, Austria, Bahrain, Belgium, China (People's Republic), Cuba, Curaçao, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France (and French territories), Germany, Greece, Hong Kong, Hungary, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Libya, Lithuania, Malaysia, Mali, Malta, Myanmar, Netherlands, Nicaragua, North Korea, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Somalia, South Korea, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates, United Kingdom, United States of America (and its territories), Venezuela, Yemen, and Zimbabwe.
This list may be updated from time to time at our sole discretion. It is your responsibility to ensure that you are not located in a restricted territory before using the Website.
For all inquiries regarding these Terms and Conditions, please contact us at: support@visionx.games
Disputes and complaints: disputes@visionx.games
Financial inquiries: finance@visionx.games